Another wretched, restless night of 84 degrees indoors, and I’m one hot little mama, further fueled by feral hot-hottie-hot hormones, hassling the Heat & Air provider to hurry help along! Blushed and flushed, spirits crushed, body mush, no corset coquetterie is on the horizon until this vexed vixen sees some fixin’ on the AWOL air! […]
Celebration! Champagne! Party Hats! (Thank You!)
Break open the champagne! Woo Hoo! I’m in a safe territory- far far away from the land of hidden viral nasties – and therefore, so are you. Time to crack open some good champagne. (It’s morning somewhere in the world. A nice mimosa? It’s an easy recipe.) And it’s the weekend. Let’s party!! Think it’s […]
Roses. Monday. Complaint Department is OPEN.
It’s Monday. It’s really Monday. So the Complaint Department is open for business again. Here. Now. And then I have to get on with sorting out the umpteen messes of the past few hours and the weekend. How about you? Kids, by any other name, would smell as sweet Okay. Maybe it’s roses. Maybe it’s […]
Bad Mood? Let’s Bitch!!
There is always another side. Another story. On the other end of the phone line or behind the deli counter. The sullen neighbor, taking out his garbage can. Or the truth behind the man or woman who disappears from your life without explanation. There are overworked employees at the big company who screw up. Maybe […]
Now a Word About Quality…
Choosing quality over quantity or quantity over quality? Issues in quality relationships, customer service, consumer behavior.
Bashing the banking biz?
Feel like bashing the banking biz? Join the crowd. We’re weary of hearing about bailouts that boggle the mind, executive bonuses and perks, and of course – fraud – exceeding anything we could ever have imagined. Then there’s the stock market – for millions of us, we’ve watched whatever savings we had take a dive, […]
I love ALLTOP, Part Deux
Thank you, Alltop. And thank you Twitter. Please see this post on branding moms and dads differently. Was I just the straw that broke the camel’s back, on an issue that was in the resolution queue anyway? It’s now a few hours later – and whatever the reason – it seems that Alltop listened. There […]
Stress-free Entertaining: Weekend Guests on a Budget
Entertain guests without the stress? You bet. You can entertain guests without breaking a sweat – whether for the weekend, or longer – a week, even a month. Offering a hospitable and enjoyable time to visiting friends and family needn’t be a headache, or outrageously costly. All it takes is a little bit of thought, […]
You CAN fight city hall: in praise of public servants
Mad as hell Remember the scene in Network, with Peter Finch yelling “I’m mad as hell and I’m not gonna take this anymore?” That was me, yesterday, railing over meter madness and an undeserved parking ticket, determined to “fight city hall,” despite the odds. Guess what – it worked! (If you didn’t read this morning’s […]
Customer Service: complimentary chocolate, free flowers & a smile
Does customer service still matter in a down economy? You bet it does. I may love to wander the aisles of Whole Foods – gaze at the gorgeous flowers, the succulent fruits, the arrays of fresh vegetables in vibrant colors. But regular fare is a matter of Safeway, Kroger, or Publix – shopping according to […]