Mad as hell
Remember the scene in Network, with Peter Finch yelling “I’m mad as hell and I’m not gonna take this anymore?” That was me, yesterday, railing over meter madness and an undeserved parking ticket, determined to “fight city hall,” despite the odds.
Guess what – it worked!
(If you didn’t read this morning’s musing, please read this first.)
I thought an afternoon addendum was in order, a sort of Meter Madness Part Deux.
And a genuine bravo to a public servant who understands what it means to provide quality service.
Suzanne – you dispatched a city employee to Meter 142, who determined it malfunctioned. You called me on my cell phone late this morning, told me the ticket was voided, and you added – like you meant it – to have a better day.
If it took pluck on my part to persist on principle, it took graciousness on yours, not only in following through, but calling me to say that all was fine.
That act – as simple as it seems – is to be praised.
You did your job and did it well, in an age when we’re all so pressed and stressed that polite professionalism is a rarity.
So for today, Suzanne, you are my hero, my model, my example of grace under fire, calm in the face of a posturing public, government at work, and kindness, delivered with a smile.
And it is a better day. Thanks to you.
© D A Wolf