Standing in line. How well do you deal with it?
Good customer service. Why is it so hard to find?
‘Good enough’ as a lifestyle choice?
The importance of quality, and what we give up to achieve it.
My diplomas are stowed in dresser drawers, somewhere. Those sheepskins cost a pretty penny. You’d think they’d be framed and displayed on a wall. But they’re not. In fact, I’m not entirely sure which drawers in which dresser, and it doesn’t matter. My definition of success isn’t dependent on what others see or feel when […]
It may not have been the most productive day, or the most organized, or the most relaxed. But yesterday, I did take one hour out for a pleasure I have ignored too long. Vogue. There is something about the heft of the magazine, the glossy surface to its pages, the implausible looks that have been […]
Are you about getting it done, or how well you get it done? Do you dash off memos, emails, or work product of other sorts, with only a quick look – if that? Do you insist on being proud of whatever you produce and put your name to? Quality, quality, quality The other day I […]
Choosing quality over quantity or quantity over quality? Issues in quality relationships, customer service, consumer behavior.