The past days and nights have been long – finishing paperwork that’s essential for my son, and continuing to deal with a data snafu from a service provider that has rippled through more areas of life than I could have imagined.
In trying to untangle that issue – a mistake made by the institution I’m dealing with – I have lost at least 40 hours of my time in the past week – not to mention lost income, lost sleep, stress that has made me sick on more than one occasion, and considerable ongoing worry.
With good reason.
Let’s just say that I’m ready to rock and roll – when it comes to some quality ranting on ineptitude.
But I won’t.
What I will say – calmly – is that even escalated issues seem to move at a snail’s pace with this large organization. The left hand has no clue what the right hand is doing, and I am reminded that there are times not only when small is beautiful – but small is superior.
The Little Woman
I am a petite woman. I like “small” in many areas of my life. I also like “big” – big dreams, big imaginations, big men. Big Man, Little Woman? What’s not to love about that? He can reach what I can’t, in the pantry or kitchen. (And it’s more fun than dragging out a step stool!)
We all know that size matters. But it’s contextual and relative. I’ve never minded being small. I am everything I need to be (always wanting to become more) – in a tiny package.
The Cozy Home
I live in a small home. I could do with more closets. But otherwise?
My surroundings are cozy, charming, and perfectly fine. I don’t need the cleaning headaches, the higher taxes, or the hassles of a large space. Personally, I think families do better when you don’t require an intercom to speak to each other.
Corporate America – Too Big?
In recent years, I’ve worked with entrepreneurs and smaller organizations. But for most of my career, I worked for large companies. The differences are notable. As for monolithic institutions that result from merger and acquisition, I understand the way they function. I understand that they aren’t nimble. But with smart procedures and processes – and an efficient structure – eventually, they get the job done.
In the past 9 days I’ve been dealing with an elephant. Only it appears to be a prehistoric variation – one that is so gargantuan (and half frozen) that communications from one part of the beast never seem to reach another. A toe twitches, an ear flicks, the tail swats at a fly – and then – nothing. I feel as though I am the fly, though technically, I’m the customer.
It’s been a nightmare, with no signs of improving anytime soon.
Friendly Service is Pointless if Nothing is Resolved
The people? Most of the them – extremely professional and doing their best. But they are so tied up in nonsensical procedures that “big” is simply blundering, and nothing has been accomplished.
Once upon a time – 20 years ago – this was a regional organization. Not tiny. Not gigantic. Those you dealt with could pick up the phone and get something done. In growing big, bigger, biggest – this absorbed and patchworked behemoth has lost its agility and – in my case – its ability to serve the customer. Put with more precision – they’ve fucked me up but good.
Bigger is not always better. Sometimes, it is – without question – worse.
I’ll take small.
Small is beautiful.
© D A Wolf